This issue is confirmed resolved, and the SVB settlement process is back to normal operations.
Posted Nov 13, 2023 - 18:37 UTC
Update
Our partners believe the issue to be resolved and we've received corrected settlement files. Our team is processing the corrected data and will review to confirm.
Posted Nov 08, 2023 - 18:45 UTC
Update
This issue is ongoing and we continue to work with SVB and Mastercard to resolve.
Posted Nov 02, 2023 - 16:00 UTC
Update
We are continuing to work on a fix for this issue.
Posted Nov 01, 2023 - 21:27 UTC
Identified
As a result of MasterCard incident INC000000345984, we have been notified that Silicon Valley Bank (SVB) customers may be experiencing a possible gap in settled transactions reflected in Teampay from the month of October.
We are currently working with MasterCard and SVB to remediate the issue and will let you know as soon as we have reached a resolution and once we have confirmed transactions have settled. Please note that with this resolution, all settled transactions from October will still be recorded as occurring in October.
We apologize for any inconvenience with your month-end close this may cause. Please let us know if you have any questions.